Your message to [Dirección de correo del organismo Policía Nacional de Colombia] couldn't be delivered.
segen.oac wasn't found at policia.gov.co.
request-2921-a90a324. . . Office 365 segen.oac
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the
following:
• Send the message again following these steps: In Outlook, open this
non-delivery report (NDR) and choose Send Again from the Report
ribbon. In Outlook on the web, select this NDR, then select the link
"To send this message again, click here." Then delete and retype the
entire recipient address. If prompted with an Auto-Complete List
suggestion don't select it. After typing the complete address, click
Send.
• Contact the recipient (by phone, for example) to check that the
address is correct.
• The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
working correctly.
• Clear the recipient Auto-Complete List in Outlook or Outlook on the
web by following the steps in this article: [1]Fix email delivery
issues for error code 5.1.1 in Office 365, and then send the message
again. Retype the entire recipient address before selecting Send.
Was this helpful? [2]Send feedback to Microsoft.
══════════════════════════════════════════════════════════════════════════
More Info for Email Admins
Status code 554 5.4.14

Typically this error occurs because the recipient email address is
incorrect or doesn't exist at the destination domain. This can usually be
fixed by the sender. However, sometimes the issue needs to be fixed by the
recipient or the recipient's email admin. If the steps in the How to Fix
It section above don't fix the problem, and you're the email admin for the
recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address is
synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving
as expected. A forwarding rule can be configured by an admin via mail flow
rules or mailbox forwarding address settings, or by the recipient via the
Inbox Rules feature.

Mail flow settings and MX records are not correct - Misconfigured mail
flow settings or MX records can cause this error. Check your Office 365
mail flow settings to make sure your domain and any mail flow connectors
are set up correctly. Also, work with your domain registrar to make sure
the MX records for your domain are configured correctly.

Mail loop detected - This error also indicates that the receiving
organization's email settings are misconfigured, creating a mail loop when
a message is sent to an address that isn't found in their directory. This
usually won't disrupt mail flow for recipients that actually exist, but
the recipient's email admin should fix the misconfiguration to reduce the
chance of any other mail flow issues. A common cause for this loop is that
the recipient's domain is configured as "Internal Relay" when it should be
"Authoritative." Another common cause for the loop is that both the sender
and recipient are part of the same organization, but the sender's mailbox
is hosted by Office 365, while the recipient's mailbox is hosted
on-premises, and an outbound connector from Office 365 to the on-premises
email servers is missing or misconfigured. To fix this, the recipient's
email admin should create a correctly configured outbound connector in
Office 365 to route the message to the on-premises mailbox.

For more information and tips to fix this problem, see [3]Fix email
delivery issues for error code 5.4.14 in Office 365.
Original Message Details
Created Date: 11/20/2025 10:04:21 PM
Sender Address: [Dirección de correo de la solicitud #2921]
Recipient Address: [Dirección de correo del organismo Policía Nacional de Colombia]
Subject: solicitud acceso a la información - Certificado Cetil
de Néstor Oswaldo Ordóñez Rojas
Error Details
Error: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34
[SJ1PEPF000023D1.namprd02.prod.outlook.com
2025-11-20T22:04:34.067Z 08DE2425380FCE68]
Message SJ1PEPF000023D1.mail.protection.outlook.com
rejected by:
Notification Details
Sent by: SA6PR01MB9095.prod.exchangelabs.com

Message Hops
HOP TIME (UTC) FROM TO WITH RELAY
TIME
11/20/2025 local (Exim 4.94.2) (envelope-from
1 10:04:22 foicolombia mstr001hexa.srv.mysociety.org <[Dirección de correo de la solicitud #2921]>) 1 sec
PM
11/20/2025 esmtps (TLS1.3) tls
2 10:04:22 mstr001hexa.srv.mysociety.org mslb001sova.srv.mysociety.org TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim *
PM 4.94.2) (envelope-from
<[Dirección de correo de la solicitud #2921]>)
11/20/2025 Microsoft SMTP Server (version=TLS1_3,
3 10:04:24 mslb001sova.srv.mysociety.org BL02EPF0002992C.mail.protection.outlook.com cipher=TLS_AES_256_GCM_SHA384) 2 sec
PM
11/20/2025 Microsoft SMTP Server (version=TLS1_3,
4 10:04:25 BL02EPF0002992C.namprd02.prod.outlook.com BL1P221CA0018.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) 1 sec
PM
11/20/2025 Microsoft SMTP Server (version=TLS1_2,
5 10:04:25 BL1P221CA0018.NAMP221.PROD.OUTLOOK.COM SA0PR01MB6425.prod.exchangelabs.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
PM
11/20/2025 Microsoft SMTP Server (version=TLS1_3,
6 10:04:27 CH5PR02CU005.outbound.protection.outlook.com SA2PEPF000015CA.mail.protection.outlook.com cipher=TLS_AES_256_GCM_SHA384) 2 sec
PM
11/20/2025 Microsoft SMTP Server (version=TLS1_3,
7 10:04:26 SA2PEPF000015CA.namprd03.prod.outlook.com PH7PR03CA0004.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) *
PM
11/20/2025 Microsoft SMTP Server (version=TLS1_2,
8 10:04:28 PH7PR03CA0004.namprd03.prod.outlook.com PH0PR01MB8168.prod.exchangelabs.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 2 sec
PM
11/20/2025 Microsoft SMTP Server (version=TLS1_3,
9 10:04:30 DM5PR21CU001.outbound.protection.outlook.com BL6PEPF0001AB77.mail.protection.outlook.com cipher=TLS_AES_256_GCM_SHA384) 2 sec
PM
11/20/2025 Microsoft SMTP Server (version=TLS1_3,
10 10:04:32 BL6PEPF0001AB77.namprd02.prod.outlook.com BL6PEPF00016410.outlook.office365.com cipher=TLS_AES_256_GCM_SHA384) 2 sec
PM
11/20/2025 Microsoft SMTP Server (version=TLS1_2,
11 10:04:32 BL6PEPF00016410.NAMP222.PROD.OUTLOOK.COM SA6PR01MB9095.prod.exchangelabs.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
PM

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